"Frameworks have been incredibly flexible to our needs and adapted their programme to suit our requirements. To date we have had very positive feedback from all of the teams that have attended. We are looking forward to working with them over the next few months.
Frameworks have unique ways of delivering information/questions which empower receivers to come up with answers themselves using a deeper level thought process. The programme develops a deep listening philosophy and establishes a culture that allows every voice to be heard.
I am delighted that SCA Group has commissioned a comprehensive programme from Frameworks 4 Change as it will allow all of our employees the opportunity to experience the fully inclusive communication project which operates on an everybody matters principle. We are committed to delivering high quality services to all of our customers and we believe that in order to fulfil that commitment we need to employ teams of well trained professional people who feel valued for their work and who are able to communicate their ideas for quality and added value.
The Frameworks 4 Change programme will help SCA Group to maximise on productive channels of communication and support our teams to work in partnership with customers to provide the highest quality services both now and into the future."
"The 2 days we did with Andy on Non Instructed Advocacy was quite simply the best training I've ever been part of. The learning that we did as individuals and as an organisation has already been able to inform our practice and service delivery - it felt like some real change happened and is continuing. It's likely we will have to be doing more Non Instructed work here in Wales as stautory advocacy providers; Andy's training has made this prospect less daunting".
"I found the Frameworks 4 Change content unique, well structured and beautifully delivered.
Your training offers everyone who takes part a perfect opportunity to examine what compassion means to them personally and professionally in a supportive and emotionally safe environment. Although I have been 'trained' to listen, I took many new things away with me and I found these workshops to be an invaluable reminder of how fundamentally important this skill is and a really positive reminder to keep this at the forefront of everything I do.
Thank you very much for all your hard work.
"Speak Out contacted Frameworks4Change to deliver some training to volunteer advocates as part of a new project funded through the Health and Social Care Volunteer Fund. The focus of the project is to develop a volunteer team to provide advocacy around issues relating to self directed support for people with learning disabilities. We approached Frameworks to work with us on this as we have worked with Andy in the past and value his ability to guide and inspire volunteers, to create a space that stimulates and challenges us to think broadly about the issues around advocacy, support and community for people who are marginalised. Andy is also very knowledgeable about both local and national developments relating to the personalisation agenda for people with learning disabilities. Feedback from volunteers in the past has been that they have found session run by Frameworks inspiring and supportive, enabling them to reflect on their role, build supportive links with others and find new focus to take back to their advocacy partnership."
"Frameworks 4 Change showed the greatest experience and sensitivity when describing how they would address the film brief, and were good value for money.
The team carried out the work sensitively and unobtrusively, shared first cuts of the films and took on board all our suggestions/requests for changes the latter was particularly appreciated.
Frameworks produce high quality films based upon a real understanding and commitment to the issues, easy to work with, and are good value for money."
"As an organization we have been working with Frameworks 4 Change for around 12 months.
From initial contact their approach has been to listen to where we are, where we want to be and how we want to get there, the respect shown has helped cement what I consider to be one of our most positive working relationships.
The joy of working with a group of people who share a common value base has added significant value to the work we seek to do in our care homes, community and housing services.
Our first project of introducing the Knowing You Matter training material and the Thinking Environment has been embraced by care staff who have become facilitators who report not only using the material with colleagues but feeling confident enough to use it with relatives and informal carers with incredible results. One husband, who cares for his wife, was overwhelmed to be asked how he knew he mattered and this prompted a reply from another carer saying she felt honored to be able to help others know that they matter.
Other carers have reported using the Thinking Environment with people they support in the community to support independence in decision making because they are no longer afraid to give space in conversations and to really listen, giving people time and space to make their own decisions.
The great thing about this as opposed to and unlike other external consultants Frameworks have not been heavily prescriptive, or precious about their training material, and we have been able to integrate it into ongoing development with care staff around really making quality of life being the priority for people living with a dementia.
In working to produce two DVDs, one a corporate and the other that addresses the challenges of delivering care in the community that is truly person centered with F4C Media (a department of Frameworks 4 Change) we have not only produced material that is engaging but also clearly defines the values we wish to live, keeping the person at the centre of our thinking. This was as a result of to us being listened to combined with the skill and understanding of Ash and Will in making the material come to life in a very unique way. This work in particular has been very new to us, and was a risk, but it gently held up a mirror to us so we could not only celebrate the best that we, as an organisation can be but also it has given us tools with which to challenge and change as an organisation. Again this came down to a shared value base, and those values reflected in the lives of those involved.
We are currently working with F4C on creating a care plan that is truly supportive of people living in care homes, one that is focused on the individual, that is enabling and meaningful and that will be a living document that translates into a quality of life, not just quality of care. A document that supports personhood is informed by identity and biography. The process of design is being informed by the views of all who have an interest and is underpinned by a value base that asserts the rights of all individuals to be who they are in the moment, the right to dignity, respect, a point of view, the right to freedom of expression, to be heard and to know that they matter.
It is a pleasure and a privilege to work with an organisation of individuals who demonstrate their values in the way that they live and work, for whom compassion is very real and who can demonstrate what it truly is in every interaction.
The uniqueness of Frameworks 4 Change is in their ability to listen and really hear, their understanding of the nature of interaction, a clear demonstration of their lived values, the challenge to systems and processes that govern the care sector, both created by care organisations and the regulatory system, which detract from the very essence of care. The concept of Thinking Differently has brought a whole new dynamic to the work we do, it is premised in giving permission to do the right thing, to be led by the heart and to feel supported in that going forward. The messages are simple, yet challenging, accessible and bespoke, recognizing the need for the right culture, and all the work undertaken has supported culture change, because they recognize that training alone does not equip care workers to be the best that they can be. I have found their honesty and integrity to be refreshing, a sentiment shared by my colleagues.
Working with Frameworks 4 Change has re-energised the organisation and has supported us in moving forward towards ensuring compassion in care does not simply remain an aspiration but becomes a moment by moment reality for all."
Branded FAQs.pdf
What you do?
Demonstrate that Everyone Matters in care giving environments
What value do you give to providers of care?
We enable care providers to create and sustain consistently compassionate cultures in an innovative and empowering way.
This means residents / patients feel happy and well cared for, relatives feel confident and positive, staff know they are valued and appreciated and leaders bring out the best in every care worker.
Unlike other training and development organisations who largely teach knowledge based programmes, we build an organisations internal capacity to practice the every day habits which result in a consistently compassionate approach.
What problem are you solving?
How to create cultures in hospitals and care homes in which everyone knows that they matter.
The challenge of giving every resident / patient a sense that they matter is significant. In busy institutions with a complex set of needs and every day pressures individual needs and differences can easily be overlooked. The pervasive culture in busy care homes and hospitals can leave older people feeling lonely, bored and unsafe, families feeling anxious and worried, care and nursing staff feeling undervalued and unappreciated and managers feeling stressed and overwhelmed.
How do you create positive change in the culture of care?
Success for us means every resident / patient is known and respected, being given consistently compassionate care and support by people they can trust in vibrant, positive environments.
For this shift to be achieved we have learnt that:-
o There must be a relentless focus on cultivating the qualities that we all wish to see in the care given to older people
o The habits which create and sustain a consistently compassionate approach must be embedded in the culture and practice of the care provider.
o Patients / residents and their families are seen as partners
o Care giving teams must develop the capacity for routinely reflecting on compassion and well being.
o Leaders in care environments must create the conditions for a compassionate approach to flourish through listening to and empowering patients / relatives and their families and care giving teams.
Is your work connected to safeguarding?
Yes, our work goes to the heart of what it takes to keep people safe. Our general concern is that there has, in recent years been an over emphasis on reactive policies and procedure by the regulator and at a local authority level. In our view, what keeps people safe is having people in your life who care deeply about your well being; the care giving habits we focus on create and sustain this deep care.
What are your products and activities?
Our main activity is creating safe learning and reflection spaces for diverse groups to consider core values and qualities of care. This safe learning and reflection space has a primary focus on a compassionate approach and an emphasis on well being. Our expertise is in offering facilitation methods which allow all participants to reflect and have an equal say in what matters to them so that they can consider what it takes to create and sustain consistently compassionate cultures.
We teach our facilitation methods to patients / residents, family members, care givers, trainers and managers so that the focus on compassion and qualities of care can be sustained over time internally. Teaching these facilitation methods reduces dependence on external training (which is costly and can be ineffective) and positional leaders (who inevitably move on).
Workshops, seminars and training events create a context for reflecting on values and taking action to ensure that patients / relatives, their families, care givers and managers know that they matter as they are listened to, asked for their views and appreciated.
Can you be more specific?
We currently offer these off the shelf products: -
One Day Compassion seminar
One day Introduction to 'Thinking Differently' Facilitation method
Two day 'Thinking Differently' facilitation method
'Knowing You Matter' training materials (film, audio cd and trainer notes)
Two day 'Knowing You Matter' facilitators training
Care Workers free school method
Four day Compassionate Leaders training
'Thinking Differently' conferences
You talk about creating and sustaining compassionate cultures. What do you mean?
This is what the values in the NHS constitution say about compassion:-
'We respond with humanity and kindness to each persons pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for those we serve and work alongside.
We do not wait to be asked, because we care.'
We are inspired by these words. Compassion in the western mind is sometimes understood as soft or weak. Our understanding of compassion is that it is demanding and requires discipline and practice. Our methods reflect the need for compassionate habits to be learnt and applied. When a care worker is stressed and under pressure will they retain their humanity and kindness? When a person is difficult to care for due to their own anxiety, pain or distress will the care workers and nurses continue to give comfort and relieve suffering? Do leaders work alongside care givers to appreciate what they do in order that a compassionate approach can be sustained?
What do you mean by 'Thinking differently'?
Our Thinking Differently method is to practice three habits:-
o Undivided Attention
o A transformative question
o Appreciation
... first in pairs and in groups in the safety of our seminars and then in the giving of care, staff meetings, supervision, and regular on site reflective workshops.
Where have your ideas come from?
We have been inspired by the approaches to human communication and mutual support developed by the re-evaluation co-counselling community and later by Nancy Kline through the development of the 'Thinking Environment' . Stephen Coveys book: 'The Seven Habits of Highly Effective People' got us thinking about effective habits in creating and sustaining compassionate care and 'Why Good things Happen to Good People' by Stephen Post reinforced our beliefs around living values and compassion being transformative.
What are the key ingredients of Frameworks 4 Change approach?
o Hospitality
o Compassion
o Profound listening
o Reflection
o Diversity
o Kinship
o Discipline
Our work takes place in a community paradigm. We are inspired by John McKnight and his asset based community development model. This view sees services as frequently in the way of good lives and the community as abundant. We invite our customers to imagine entirely new ways of caring for people so that they are seen as citizens first and service users second. Through our work a power shift takes place where care providers become of service rather than providing a service.
We are aware that there have been a plethora of programmes and initiatives designed by good people aimed at culture change and improvements in care. These programmes may deliver good outcomes in the short or medium term but are often fleeting in their effect. Our lifes work is to work in ways that create and sustain better ways of caring through the practice of habits that create the qualities of care that show people that they matter.
Who do you do business with?
We work with care provider organisations from the not for profit and private sectors, local authorities and the NHS to transform the culture in the care provided. We have built up extensive experience of partnership working to realise culture change and are now delivering seminars and workshops which are achieving consistently positive outcomes for those who receive care and those who provide it. Our customers bring unique circumstances and challenges so we design bespoke programmes based on our listening and understanding of the vision each of our customers has for providing the best possible care. Some of our customers ask us to provide short term interventions and help but many ask us to work with them over an extended period of time so that the changes they wish to see can be embedded across all of the care they provide.
Are you a charity?
We often get asked this question as our work is so values focused. We are not a charity, we are a limited company with a social purpose which means we aim to make profits so that we can sustain ourselves, grow and do more work to change culture in care. We considered being constituted as a charity but decided that we wanted the business of culture change to be valued in commercial terms. Six years since we were established we have grown year on year.
What do you cost?
We aim to offer excellent value services which make a lasting impact at rates which value our expertise and skill and are competitive. We are happy to discuss costs with you when we have developed an understanding of how we may be able to help.
Who created Frameworks 4 Change?
Andy Bradley established Frameworks 4 Change in 2004 with a mission to create and sustain radical positive change in the culture of the care and support given to older people (including those with dementia) and people with learning disabilities (including those with profound and multiple disabilities and those labelled as challenging) Andy was inspired by his upbringing in which he spent time living with older people with a range of needs, including dementia, in the care home his parents set up and ran. The care home was a warm, family oriented environment in which there was a sense of adventure, curiosity, optimism and compassion. After leaving home, Andy went onto to care for people with a range of needs and observed a common culture and practice very different to the home he grew up in. The gap between what Andy knew was possible and the way much residential care was being provided led him to establish Frameworks 4 Change with a vision to recreate the world he grew up in.
Who works for Frameworks 4 Change?
Andy and Kirsty (Company Directors) have built up an outstanding team of experienced and talented facilitators who each bring the core skills of working expertly with diverse groups as well as their own unique experiences and perspectives on transforming the lives of people who require care and support. F4C Media (a subsidiary of Frameworks 4 Change) are expert in using film to change the way people think and feel about the issues that relate to care.
What are the future plans for Frameworks 4 Change?
We have now firmly established ourselves and our approaches and have been sufficiently encouraged by the impact of our work to make detailed plans for growth. We are planning a programme of associate training courses so that more care providers can benefit from our approaches and we can widen the team who are expert at working with groups to create and sustain compassionate cultures.
I am interested in getting help with the culture of care, what should I do?
Feel free to call for an initial conversation (with no obligation) to tell us about your circumstances and what help and support you think you may need on 01273 204932.
View all of the information on our website: www.frameworks4change.co.uk.
Email an enquiry to: enquiries_frameworks4change.co.uk
If we dont feel we are the right people to help we know lots of people who may be, and if we are then we will be delighted to get to know you and work together to make a difference.
Andy Bradley's belief is that we must elevate the status of care giving. Andy created Frameworks 4 Change in 2004. Having spent part of his childhood living in a care home for people with dementia, Andy went on to give hands-on support to people with profound learning disabilities and older people. Andy and the team at Frameworks 4 Change work hard every day to 'create and sustain consistently compassionate care' in a range of environments including residential care, domiciliary care and hospitals. The habit-building programmes that Andy now facilitates are seeing dramatic results with continuous improvements to care and staff teams feeling valued and appreciated. Andy is currently working with the NHS and a range of care provider organisations.
Kirsty has been with Frameworks since the beginning. She firmly believes in the core messages of the company and the profound work that is being done.
Kirsty runs the office and administrative functions of frameworks. She has a methodical and systematic approach to her work and has put in place the core structure for the organisation to grow on. She is also instrumental in the planning, coordination and execution of all the projects being run by Frameworks 4 Change.
Of working at Frameworks Kirsty says "It is so exciting to see our work making such a difference in so many settings. People respond so warm heartedly and passionately to our training, our habit building approach and to the ethos and mission of our company. It is a privilege to work with our team and customers"
"I decided to work for Frameworks for Change because I was inspired by Andy Bradley. In him I saw a talented, passionate, caring person who has great vision and is authentic. It is clear to me that Andy truly wants to create a better life for people who are cared for and for their Carers. I felt Andy would appreciate me and value my contribution to his vision. My initial impression has proven to be true, his generosity and talent are boundless."
"Having worked with older people and people with dementia practically all my working life, in many different settings, one of the main challenges for me has always been, how do we break down the 'us and them' dynamic that results in an imbalance between the carer and the 'cared for'? How do we ensure both know their value and receive respect as individuals within the 'care relationship' and carers feel empowered to give compassionate care?
The approach and values behind Frameworks 4 Change are all about supporting people to develop the habits and practice of truly compassionate care in ways that make a real impact. This made the opportunity to work with Frameworks 4 Change too good to refuse."
Ashleigh Ivil began his career over 20 years ago as a local radio journalist. Since then he has held many positions within the media. He has been employed as a technical operator, sound recordist, editor, presenter and producer on a wide range of factual programming. Ashleigh is also a composer and has produced music scores for programmes broadcast as far afield as Botswana and even Burma.
For the last six years he has been working as an independent film director focusing on social documentary. He currently produces and directs films for F4C Media, the media production arm of Frameworks 4 Change, but still manages to find time to freelance in many other areas of the industry.
[Says Ashleigh) "From my first meeting with Andy Bradley, Founder and CEO of Frameworks 4 Change, I knew that I had finally found a new and exciting direction for my work. Since then I have never looked back. There is no other organisation that better reflects my core beliefs and values."
Biog for Will Waghorn to come soon.
Jackie started her work life as a volunteer in a community club for people with learning difficulties. From there she spent the next 17 years working her way from nursing assistant to residential home manager, staff trainer and finally to qualified Social Worker and trainer.
She was sent a link by a professional friend to a YouTube clip where a man was very passionately talking about the nature of care in care homes. He was suggesting that perhaps it was possible to change the culture of care by changing the way care is offered.
The man she was inspired by was Andy Bradley, the Founder of Frameworks 4 Change. She phoned the organisation and for the last 18 months has been working with him, and other key members, to help promote and develop the work of changing the culture of care. Jackie strongly believes that it is possible to offer fantastic care and that the starting pointing for this care is that the person is really at the centre of it.
Jackie says, Being a consultant with F4C enables me to re-energise others by offering them different methods of working. This also enables me to be in complete alignment with my own beliefs for self and others. Jackie is working alongside organisations to set goals, build teams and create positive motivation. She continues to develop ways of offering wellbeing strategies for organisations and individuals.
© Frameworks 4 Change Limited 2011
Site design by Imaginate Design Limited
